ah8 Privacy Policy

This Privacy Policy ("Policy") describes how ah8 ("ah8," "we," "us," "our") collects, uses, stores, discloses, and protects the personal information of players and visitors ("you," "your") who use the ah8 online gaming platform accessible at ah8.bio and all associated services. This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

By creating an account on ah8, making a deposit, or continuing to use our services after this Policy has been posted or updated, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

1.Introduction

1.1 ah8 is committed to protecting the privacy and personal data of its players. We recognise that Filipino players entrust us with sensitive personal and financial information when they use our platform, and we take that responsibility seriously.

1.2 This Policy applies to all personal data collected through the ah8 website, mobile browser interface, customer support interactions, and any other means through which you interact with ah8 as a player or prospective player.

1.3 This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

2.Data Controller

2.1 ah8 acts as the Data Controller in respect of personal data collected through the ah8 platform, as defined under the Philippine Data Privacy Act of 2012. As Data Controller, ah8 determines the purposes and means of processing your personal data.

2.2 ah8 operates under PAGCOR oversight. Our processing activities are subject to the regulatory requirements imposed by PAGCOR and the National Privacy Commission of the Philippines.

3.Personal Data We Collect

3.1 Registration Data. When you create an ah8 account, we collect: your full legal name, Philippine mobile number, date of birth, and any other information required to verify your identity and eligibility to participate in real-money gaming.

3.2 Identity Verification (KYC) Data. To comply with PAGCOR regulations and anti-money laundering obligations, we may collect copies of government-issued identification (e.g., PhilSys ID, passport, driver's licence), proof of address, and, where required, documentation evidencing the source of funds.

3.3 Financial Data. We collect information necessary to process deposits and withdrawals, including your GCash mobile number, PayMaya account details, bank account information (BPI, BDO, Metrobank), or card details (Visa/Mastercard). Full payment card numbers are not stored on ah8 servers; they are processed by our certified payment service providers.

3.4 Transaction Data. We maintain records of all deposits, withdrawals, wagers placed, games played, and bonuses claimed. These records are required for regulatory compliance and dispute resolution.

3.5 Technical Data. We automatically collect certain technical information when you access the platform, including your IP address, device type, operating system, browser type, and session duration. This data is used for security monitoring, fraud prevention, and platform optimisation.

3.6 Communications Data. If you contact ah8 customer support via Live Chat, Viber, Messenger, or email, we retain records of those communications for service quality assurance and dispute resolution purposes.

4.How We Collect Your Data

ah8 collects personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in promotions;
• Automatically — through cookies, server logs, and similar technologies when you access the ah8 platform;
• From third parties — including identity verification service providers, payment processors, and, where applicable, fraud prevention agencies, to the extent permitted by Philippine law.

5.Purpose and Legal Basis for Processing

5.1 ah8 processes your personal data for the following purposes and on the following legal bases:

• Contract performance: to create and manage your ah8 account, process financial transactions, and provide gaming services as agreed in our Terms & Conditions;
• Legal obligation: to comply with PAGCOR licensing requirements, Philippine anti-money laundering law (Republic Act No. 9160, as amended), the Data Privacy Act, and other applicable Philippine law;
• Legitimate interests: to detect and prevent fraud, protect the security of the platform, and improve our services through analytics;
• Consent: for the sending of promotional communications where you have opted in to receive such communications.

5.2 ah8 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight.

6.Data Sharing and Disclosure

6.1 ah8 does not sell, rent, or trade your personal data to third-party marketers or advertisers under any circumstances.

6.2 ah8 may share your personal data with the following categories of recipients, strictly to the extent necessary:

• Payment service providers (e.g., GCash, PayMaya, BPI, BDO, Metrobank, Visa/Mastercard processing partners) to process your deposits and withdrawals;
• Identity verification providers engaged by ah8 to conduct KYC checks as required by regulation;
• IT infrastructure and security providers who support the operation of the ah8 platform under strict confidentiality obligations;
• PAGCOR and other Philippine regulatory authorities, as required by our operating licence or by court order;
• Law enforcement agencies, where required by applicable Philippine law, including in connection with the Anti-Money Laundering Act.

6.3 All third-party service providers who process personal data on behalf of ah8 are required to execute data processing agreements and are contractually obligated to process that data only in accordance with ah8's instructions and this Policy.

7.Data Retention

7.1 ah8 retains personal data for as long as your account is active and for such additional period as is required to comply with our legal and regulatory obligations. PAGCOR licensing conditions and Philippine anti-money laundering law require ah8 to retain transaction records and identity verification documents for a minimum of five (5) years after the end of the relevant transaction or account closure.

7.2 Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with industry-standard data destruction practices.

8.Cookies and Tracking Technologies

8.1 ah8 uses cookies and similar technologies on the platform for the following purposes:

• Essential cookies: to maintain your session while logged in and to remember your preferences;
• Analytics cookies: to understand how players navigate the platform so we can improve the user experience;
• Security cookies: to detect fraudulent activity and protect player accounts.

8.2 ah8 does not use third-party advertising or retargeting cookies. You may control or disable cookies through your browser settings; however, disabling essential cookies may affect the functionality of the ah8 platform.

9.Data Security

9.1 ah8 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption of sensitive data at rest;
• Role-based access controls limiting internal access to personal data to authorised personnel only;
• Regular penetration testing and security audits;
• Two-factor authentication (2FA) available to all player accounts.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ah8 will notify the National Privacy Commission of the Philippines within seventy-two (72) hours of becoming aware of the breach, and will notify affected players as required by the Data Privacy Act.

10.Your Rights as a Data Subject

10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ah8:

• Right to be informed — to be told what personal data we hold about you and how it is being used;
• Right to access — to request a copy of the personal data we hold about you;
• Right to correction — to request that inaccurate or incomplete personal data be corrected;
• Right to erasure — to request deletion of your personal data where there is no longer a legitimate or legal basis for its retention (subject to our regulatory retention obligations);
• Right to object — to object to the processing of your personal data for direct marketing purposes;
• Right to data portability — to receive a copy of your personal data in a structured, commonly used format.

10.2 To exercise any of these rights, please contact ah8 customer support via Live Chat or by writing to [email protected]. We will respond to all verified data subject requests within thirty (30) days.

10.3 If you believe that ah8 has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

11.Protection of Minors

11.1 The ah8 platform is strictly prohibited for use by persons under 21 years of age. ah8 does not knowingly collect or process personal data of individuals under 21. If ah8 discovers that personal data of a minor has been collected through misrepresentation of age, such data will be deleted immediately and the account will be closed in accordance with our Terms & Conditions.

11.2 Parents or guardians who believe that a minor has created an ah8 account should contact our support team immediately.

12.Cross-Border Data Transfers

12.1 Some of the third-party service providers engaged by ah8 — including payment processors and platform infrastructure providers — may be located outside of the Philippines. Where personal data is transferred outside the Philippines, ah8 ensures that such transfers are made in compliance with the Data Privacy Act, including through the use of appropriate contractual safeguards.

13.Changes to This Policy

13.1 ah8 reserves the right to amend this Privacy Policy at any time. Material changes will be notified to registered players via their registered mobile number or by a prominent notice on the platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy will be revised upon each amendment.

13.2 Your continued use of the ah8 platform after any amended Policy has been posted constitutes your acceptance of the revised Policy.

14.Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by ah8, please contact us:

• Live Chat: Available on-site 24/7 in Tagalog and English
• Viber & Messenger: Support available via our official channels
• Email: [email protected] (plain text — not a clickable link)

Our Filipino-speaking support team is available around the clock, whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines.